Why does your company need an ERP solution?
Countless different processes, activities, and systems are used to run your business. Numerous workflows and procedures – some manual, some automated – that may or may not be formally documented. And a variety of departmental applications and legacy databases that are likely disjointed and not well-integrated. While this approach may have survived in the past, in today's dynamic and highly competitive marketplace, it can seriously hinder productivity, profitability, and growth. Cumbersome, error-prone, labor-intensive manual processes can drain both time and money. Businesses must operate as lean as possible in order to keep the bottom line in check, and failing to automate critical, yet routine business activities makes it nearly impossible to do that. ERP solutions allow companies to achieve true business process automation – streamlining many of the important day-to-day tasks across a business, and freeing up staff to focus their efforts on more complex initiatives that require more personalized attention. This approach can not only boost productivity and worker output, it can dramatically reduce operating and overhead expenses.
Business processes and activities have become increasingly complex – no matter how big or small your company is, or what industry you are in – without an ERP solution in place, creating a cross-departmental coordination and workflow execution can be quite challenging.
Another reason ERP solutions are so critical is their ability to increase information consistency and accuracy. Many companies still suffer from "multiple versions of the truth" – incorrect and inconsistent information across the business. For example, if the accounting department and the contact center access two different databases which aren't integrated, a customer with a billing question will likely get an inaccurate answer if they call the contact center for assistance. These problems, although they may appear small on the surface, can add up, leading to bigger customer satisfaction and retention issues that can negatively impact revenues and market share. But most importantly, an ERP solution makes it easier for employees at all levels – from front line staff members and team supervisors to senior managers and executives – to assess company performance and understand their impact on it.
ERP solutions enable effective objective setting, and allow everyone to monitor progress towards that goal. This makes companies far more agile by helping them quickly identify problems in the business, and take immediate corrective action.